Collection and Use of Personal Information

Personal information refers to data that identifies an individual or enables direct contact. Users may be required to provide personal information when engaging with DIKSHA ONE or its authorized entities. This information may be shared and used within DIKSHA ONE in compliance with this Privacy Policy and applicable laws.

Failure to provide required personal information may result in an inability to access or use certain DIKSHA ONE services.

Types of Personal Information Collected

Here’s how we might use the information we collect from you:

• Full name

• Contact details (email, phone number, IP address)

• Profile images

• Government-issued ID (where legally required)

• Employer information (if relevant)

• Location data (subject to specific conditions outlined below)

Data Security

We use various security measures to keep your personal information safe when you enter, submit, or access it.

Purpose of Personal Information Collection

• To provide and improve products and services

• To enable identity verification and fraud prevention

• To facilitate customer communication, including service updates and legal notices

• To comply with applicable legal obligations

• To enhance security measures and prevent unauthorized access

• Users may opt out of marketing communications; however, legally mandated communications cannot be declined.

Image Collection Policy

DIKSHA ONE collects user images for:

• Identity Verification: To prevent fraudulent activities and ensure secure transactions.

• Security Enhancement: Strengthening access controls to safeguard user accounts.

• Personalized Experience: Facilitating user engagement within DIKSHA ONE’s platform.

Images are securely stored and processed strictly for the purposes outlined above.

Source of Personal Information

Personal information may be obtained from:

• Direct user submissions

• Third parties who invite users to participate in DIKSHA ONE services

• Security and anti-fraud verification partners

Location Access Policy

Location data access is strictly limited to security purposes, particularly for employees using company-provided transportation services. DIKSHA ONE does not track users outside of such use cases.

Purpose of Location Access:

• To monitor and ensure the safety of female employees during transportation

• To provide emergency response capabilities

• Location data is not used for marketing or unauthorized tracking.

Collection and Use of Non-Personal Information

Non-personal information (aggregated or anonymized data) may be collected and used for:

• Service improvement

• User behavior analysis

• Enhancing DIKSHA ONE’s digital experience

Disclosure of Personal Information

DIKSHA ONE does not sell personal data. Personal information may be shared only in the following circumstances:

Authorized Third Parties:

• Service providers (for data processing, customer support, satisfaction surveys, etc.)

• Legal authorities (as required by law, regulatory obligations, or enforcement actions)

• Any third party handling DIKSHA ONE user data is contractually obligated to maintain confidentiality and comply with applicable data protection laws.

Data Retention, User Rights, and Compliance

DIKSHA ONE adheres to strict principles governing the processing, retention, and protection of personal data. All personal information is handled in a lawful, transparent, and controlled manner, ensuring that user rights are respected while maintaining necessary operational and legal safeguards.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including service delivery, operational requirements, and compliance obligations.

• Personal data is retained for the duration of the user’s active engagement with DIKSHA ONE services.

• Upon account deactivation, termination, or inactivity, personal data will be retained for a maximum period of 30 days, unless extended retention is required.

• DIKSHA ONE reserves the right to retain data beyond this period where necessary for:

  • Compliance with applicable legal or regulatory obligations

  • Ongoing or anticipated legal proceedings or dispute resolution

  • Fraud detection, prevention, and enforcement of platform security

  • Audit, financial, or reporting requirements

Upon completion of the applicable retention period, personal data will be securely deleted or irreversibly anonymized, and such data will not be recoverable.

User Rights and Control

Users are provided with reasonable control over their personal data, subject to verification and applicable limitations.

Users may:

• Request access to their personal data and related information

• Request correction of inaccurate or incomplete data

• Request deletion of personal data

• Withdraw previously provided consent, where applicable

• Request restriction of processing under specific conditions

• Request a copy of their data in a structured and commonly used format, where technically feasible

All requests must be submitted through authorized channels and will be processed within reasonable timelines.

Data Deletion

Users may request deletion of their personal data by submitting a request through their registered credentials.

• All requests are subject to identity verification.

• Verified requests will be processed within 30 working days.

• Requests may be denied, restricted, or delayed where retention is required for:

  • Legal or regulatory compliance

  • Ongoing disputes or enforcement actions

  • Fraud prevention and security purposes

  • Contractual obligations with associated entities

Upon successful processing:

• The user account will be permanently disabled

• All associated personal data will be deleted or anonymized

• Deletion is final and irreversible, and DIKSHA ONE shall not be liable for any resulting data loss

Security and Incident Response

DIKSHA ONE maintains appropriate technical and organizational safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction.

In the event of a data security incident, DIKSHA ONE will take immediate steps to contain and mitigate the impact and will notify affected parties and relevant authorities within a reasonable and legally required timeframe.

Data Processing and Transfers

Personal data may be processed or stored on secure systems across multiple locations, depending on operational requirements. Appropriate safeguards are implemented to ensure that data remains protected and handled in accordance with this Privacy Policy.

Third-Party Processing

Where third-party service providers are engaged, they are contractually bound to process personal data only for authorized purposes and to maintain strict confidentiality and security standards.

DIKSHA ONE shall not be held liable for any breach or unauthorized access caused solely by third parties beyond its reasonable control.

Compliance and Accountability

DIKSHA ONE enforces strict data privacy policies across its organization. Employees handling personal data are required to adhere to strict confidentiality and security guidelines.

Privacy Inquiries and Complaints Services

Users with privacy concerns or requests can contact DIKSHA ONE’s data protection officer at: foundersoffice@incubsence.com

Complaints regarding data privacy violations will be investigated, and necessary corrective actions will be taken.

Analytics and Data Collection

DIKSHA ONE collects analytics data with user consent to improve service functionality. Data collection is limited to necessary purposes and does not compromise user privacy.

Amendments to this Privacy Policy

DIKSHA ONE reserves the right to modify this Privacy Policy at any time. Continued use of DIKSHA ONE services following policy updates constitutes acceptance of revised terms.

Effective Date of Policy: February 9, 2024

By using DIKSHA ONE services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.